If you are still having issues after this, contact us to take this further. If you run into trouble while carrying out any of the steps above, the following table has some helpful tips on resolving them. Your Chrome computer automatically restarts and boots. On successful installation of the Chrome OS, you are prompted to remove the USB flash drive. Wait for the faulty Dell Chrome computer to boot from the flash drive.įollow the on-screen instructions that appear. Insert the USB flash drive when the computer displays either the Chrome OS is missing or damaged or insert the recovery USB stick on-screen message. Remove the USB flash drive from the computer, when you get a message on-screen saying that your recovery media is ready.Įnsure that the faulty Chromebook is in Recovery Mode. The bottom of the error message on the faulty Chromebook screen gives you the number.) (alternatively, type in the model number of the Chromebook you want to recover. Remove the USB flash drive from the computer, when you get a message on-screen saying that your recovery media is ready.Ĭlick Select a model from a list. In the dropdown menu, select the USB flash drive that you connected. The bottom of the error message on the faulty Chromebook screen gives you the number.)Ĭonnect your USB flash drive to the computer. (Alternatively, type in the model number of the Chromebook you want to recover.
If the extension window does not automatically appear on your screen, ensure it is turned on.Ĭlick Select a model from a list.
Go to the Chrome Web Store and install the Chromebook Recovery Utility browser extension.Ĭlick Extensions at the upper right corner of the browser.Ĭlick the Chromebook Recovery Utility extension. Install the Chrome Browser: (If it is not already installed on your computer) Note: When you create a recovery flash drive, be aware the tool may not be available in all languages. Switch to the following method if the computer does not have the Internet recovery option or you do not have access to an Internet connection. The Chromebook restarts to complete the recovery process. The on-screen instructions take you through the recovery process. Select Recover using Internet connection. Press down and hold the ESC + Refresh keys and press the power button. Enter Recover Modeĭisconnect any peripheral devices from the faulty Chromebook. However, if you press the Space Bar instead - the screen asks you to recover your device. If the message continues, carry on with this guide.ĭo you see a Chrome OS verification is turned off message instead? Pressing Ctrl + D together enables you to enter developer mode. You must be responsible for the data on your personal computer and keeping any backups and media up to date.ĭo you see a Chrome OS is missing or damaged message? If you do, try a hard reset of your Chromebook first. Note: Dell is not responsible for backing up your data, creating backup media and reloading your operating system.
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